Company: Our client is one of the fastest Company with a clear growth strategy, and we are hiring for highly qualified professional with good dedication to fill the position of a Client Service Person
Job title: Client Service
Minimum 1-3 years work experience.
KEY ACCOUNTABILITIES:
• Accurately performs registration process for new and existing clients
• Act as interface with all clients at job sites/locations
• Interacts with company’s client to provide them with information and address inquiries regarding products and services.
• Responsible for managing all operational concerns raised by client
• Exploring opportunities to add value to job accomplishments.
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Provide support in new product development and enhancement activities.
Qualifications, Skills & Competencies:
• Min 1-3 years post qualification experience
• Relevant University Degree or HND in any discipline
• Prior Experience as a Customer Service or related Role is a strong advantage
Must be:
• Sex - Female
• Good Time Manager, Hard working and eye for detail
• Dresses professionally with impeccable manners
Must have:
• Excellent written and spoken English
• Administrative and analytic skills
• Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
• Willingness and aptitude to learn the use of new IT systems and software
• Negotiation and persuasive skills
• Ability to plan and delegate as necessary
METHOD OF APPLICATION
Detailed resume stating qualifications, prior experience and accomplishment should be sent to: Recruitment@ht-limitedng.net
Title email subject as “CLIENT SERVICE”.
To Apply online kindly click: http://ht-limitedng.net/wp/apply-2#!
Only shortlisted candidates will be contacted.
DEADLINE: FRI 22ND Nov, 2013
HT Limited
(Recruitment. Coaching. HR-Consultancy. OUtsourcing. Training)
2nd Floor, 23, Hawley Street, Lagos Island, Lagos, Nigeria.
Tel: +2347090817781 | Mobile: +2348086038252 | 295C374F
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