FOLTECHS ENGINEERING (2 HOT VACANCIES)

Foltechs Engineering Services Limited is recruiting to fill the following position:

Secretary
Responsibilities
Managing diaries and making appointments
Preparing and distributing papers and documents for meetings
Taking messages

Handling correspondence
Drafting letters and other documents, such as PowerPoint presentations
Maintaining filing systems
Photocopying and printing
Using various computer packages - Word, Excel, PowerPoint
Please Note: Preferably Female

Customer Service Executive
Job Description:
Providing help and advice to customers using your organization’s products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Attending to all walk-in customers to ensure they have a rewarding experience;
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Generate invoice for customers;
Follow up on all quotation sent out to customers;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
Keeping accurate records of discussions or correspondence with customers;
Developing feedback or complaints procedures for customers to use;
Meeting with other managers to discuss possible improvements to customer service;
Learning about your organization’s products or services and keeping up to date with changes;
Please Note: Female Elect/Elect graduate is prefered.

Method of Application
Interested and qualified candidates should send their applications and CVs to:folsrecruit2013@yahoo.com