PZ CUSSONS (RETAIL MANAGER)

The Role:       
Retail Manager  
The successful candidate will be required to:   
Ensure proper management and reporting of both merchandised and non- merchandised stock 
Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, image and ergonomics
Manage budget, costs and overheads, and all factors affecting the profitability of the store 
Drive and ensure Target achievement
Ensure Reports are timely and accurate
Ensure excellent customer service is experienced at all times. 
Manage and motivate staff; also with support from HR, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Utilize support from HO, suppliers, merchandisers and other partners as required; manage, maintain and report as necessary all merchandise and non-merchandise stock. 
Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Manage and maintain effectiveness of IT and other essential in-store systems; also manage the safety and security systems, emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law. 

The Person: 
The successful candidate will be required to possess:   
A B.Sc. degree in any discipline would be preferred.
Excellent customer service, selling and Interpersonal skills. 
4 -5 years retail/sales management experience with electronics or home appliances in a fast paced environment.
The ability for self-motivation and multi-tasking. 
Strong leadership skills and ability to act independently.
Good modern retail management skills. 
A high level of enthusiasm, drive and resilience.
Effective team management skills. 
Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer. 
Please note that only qualified candidates will be shortlisted

Closing date: 11 Nov 2013

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