PZ CUSSONS (SERVICE ENGINEER)

The Role: 
Regional Service Engineer  

The successful candidate will be required to:
Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles. 
Provision of world class customer service to customers and delivery of the region’s KPIs.
Effective management of Authorized Service Providers in assigned region.
Service Cost management for the region.
Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business. 
Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly. 
Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.
Daily preparation of Call Invoice Recording (CIR) for all Closed Calls. 
Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise. 
Monthly disposal of Obsolete / Scrap spare parts after revalidation. 
Responsible for team’s development in the region. 

The Person:  
The Right candidate must: 
Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
Membership of related professional bodies would be an added advantage.
Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
People management & Leadership skills.
Excellent Planning & Organizing skills with good time management orientation.
Sound communication skills with strong report writing back ground.
Excellent customer service skills with ability to manage difficult customers.
Must enjoy traveling and possess good driving skills.

Closing date: 11 Nov 2013

APPLY HERE