• Formulating, implementing, managing and coordinating processes / operations in branch to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
• Create, develop and manage Branch’s based service delivery channels e.g. Cash Sites, card based products, etc and ensure their optimal contribution to banks profitability.
Key Roles & Responsibilities
• Responsible for the setting of branch support officer, head teller, system administration’s objectives, performing their respective appraisals as well as their training / development.
• Responsible for achieving the satisfactory grades in branch audits.
• Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
• Responsible for overall maintenance of the Branch assets
• Custodian of Key register
• Dual custodian for Branch vault
• Monitoring of vault cash limit
• Responsible for ensuring the reconciliation and control of the various branch suspense accounts and ensuring outstanding are well managed.
• Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
• Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
• Manage and control the activities of your direct reports and ensure that they are consistently appraised, motivated and performance is optimized.
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant course.
•At least 7 years banking experience, mostly in operations roles
•Strong relationship management skills
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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